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Are We Ready?? “Inside Eyes”
The Problem
Internal and external audits showed that Ambulatory & ED Services were not
meeting the goal of everyday readiness
The SVP, Jayne Sheehan recognized the gap in education for a subset of
the population, mainly frontline staff
The Results/Progress to Date
The graph below shows data gained by asking the participants the following
question:
How knowledgeable did you feel about these 40 pieces of information
before and after the training?
The lack of knowledge and/or understanding of basic readiness
requirements could hinder safe patient care
Aim/Goal
To train frontline staff with face to face or direct care responsibilities on 40
key readiness elements
See a marked increase in level of comfort speaking about roles and
responsibilities as they pertain to everyday readiness
See a marked increase in the scores of a written assessment given at the
first and final sessions
The Team
Kerry Falvey, Ops Manager; Kevin Hart, Ops Manager;
Janet Lewis, Clinical Nursing Director; Kelly Orlando, Executive
Director; and Sheree Galpert, Service Excellence Trainer
Jayne Sheehan, SVP (sponsor)
Ambulatory and ED managers and frontline staff
The Interventions
Assembled a focus group of frontline staff to ascertain level of knowledge
and comfort in speaking to compliance practices
Assembled focus group of ambulatory managers to gather/ review existing
deficiency data collected via internal & external audits to identify program
curriculum.
Developed 4, two hour trainings over 8 weeks focusing on the following
chapter standards: Infection Control, Safety, Medication Management and
Emergency Response
Identified diversified methods of delivering information through experiential
training and drills, lecture, tactile assessments, demonstrations and
observation of best practices
Lessons Learned
Grouping staff who shared similar responsibilities created a network of peers
and provided the opportunity to share best practices in a structured
environment
The Inside Eyes program helped tie the individual’s work to the larger
organizational goal of providing exemplary care
Rewards and recognition for competitions should be awarded to all
participants as opposed to only the winning team(s)
Inside Eyes supported the goal of achieving Joint Commission Accreditation,
with only two findings within Ambulatory and Emergency Services out of all
Ambulatory sites visited
Next Steps/What Should Happen Next
Enhance Leadership to include two, new Ambulatory/ED managers
Change target audience to include newly hired, frontline employees
Sustain engagement of prior Inside Eyes participants by: inviting them to
Leadership education forums (CORE); participation in internal, quality audits
(Outside Eyes); hosting members from this year’s class during an internal
quality audit and to participate in the actual trainings!
For more information, contact:
Kevin Hart, BS, khart1@bidmc.harvard.edu
Kerry Falvey, BA, kafalvey@bidmc.harvard.edu
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Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Silverman Symposium
Description
An account of the resource
Each year the Silverman Symposium poster session offers BIDMC staff and affiliates the opportunity to share experiences and learn about efforts to improve Quality and Safety.
Date
A point or period of time associated with an event in the lifecycle of the resource
2021
Silverman Poster
Primary Contact
If you would like more information about this project, contact this person. Make email address clickable.
Kerry Falvey (<a href="mailto:kafalvey@bidmc.harvard.edu">kafalvey@bidmc.harvard.edu</a>)
Department
Any departments listed on the poster or identified in the spreadsheet.
Ambulatory
Emergency Department
BIDMC Location
The BIDMC location where the poster team resides if identified in spreadsheet. If not identified, choose BIDMC.
BIDMC
Project Team
Kerry Falvey<br />Kevin Hart<br />Jayne Sheehan<br />Janet Lewis<br />Kelly Orlando<br /> Sheree Galpert
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Are We Ready?? "Inside Eyes"
Date
A point or period of time associated with an event in the lifecycle of the resource
2014
Format
The file format, physical medium, or dimensions of the resource
pdf
Compliance
Effectiveness
Safety
Timeliness