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BIDMC Universal Access Advisory Council
The Opportunity
The Results/Progress to Date
BIDMC was one of the first hospitals in the country to be reviewed by the Department
of Justice for compliance with the Americans with Disabilities Act (ADA). Many areas
of non-compliance were noted and the hospital entered into a 5 year improvement
plan for very specific changes. BIDMC chose to use this opportunity to engage “user
experts” - patients with disabilities and their families - in the process. The Universal
Access Advisory Council (UAAC) was created in 2010 to give user expert
perspectives to BIDMC staff responsible for issues affecting people with disabilities.
This proved to be a key driver in the value of this work, and broadened the
perspective and goals well beyond the basic equipment and facility requirements of
the settlement agreement.
Aim/Goal
To create a thoughtful, fully representative forum to exchange perspectives on
accessibility at BIDMC, and to inform changes in the physical plant and hospital
operations that reduce barriers or close gaps to health care for patients with
disabilities. To maintain full consumer representation across all disabilities to
regularly join with staff responsible for overseeing improving accessible facilities and
clinical operations.
The Team
Universal Access Advisory Council Consumer Advisors: Bob Chiaramonte;
Barbara Cone; Elizabeth Dean-Clower; Michele Finnell; Richard Hackel;
Alyce Lanoue; Sandy Novack; Dana Tilkin
BIDMC Ambulatory Operations Staff: Sarah O’Neill
BIDMC Facilities Staff: Dennis Monty; Ed Incerto; Amy Chee; Christine
Trotta
ADA Consultant to BIDMC: Katherine McGuinness
Patient and Family Engagement Staff: Elana Premack Sandler
The Interventions
Recruitment for BIDMC patient/consumer advisors that represent all areas of
disability.
Development of ADA expertise and planning in Facilities.
o Review and inventory of necessary access improvements.
o Bring in consultative support to guide work.
o Train facilities staff and senior management for improved
understanding of ADA goals and requirements.
o Develop annual funding commitments to ensure ongoing
improvement.
Integration of clinical operations staff into process – in 2012 committee cochaired jointly by Directors from Facilities and Clinical Operations.
Lessons Learned
The partnership of consumers and staff has significantly improved the depth of
understanding and the actions taken to reduce barriers to care, and leveraged
the scope to better achieve accessibility.
Accessible equipment and facilities is the first step in making BIDMC accessible.
Importance of addressing visible access needs (i.e. mobility, physical) alongside
less visible needs (i.e. sensory, cognitive, emotional).
Need for clear policies, protocols and staff training to ensure the appropriate
availability and use of accessible facilities, equipment and accommodations.
BIDMC is one of very few hospitals pioneering an accessible health care model.
Universal Access Advisory Council members serve as internal and external
ambassadors of BIDMC access initiative spreading the word on the importance
of these efforts, and the truly universal benefits.
Next Steps/What Should Happen Next
Ongoing recruitment of user experts, expanding representation to include staff
from inpatient operations and patients with cognitive impairment.
Broaden focus to emphasize more complex operational initiatives, especially
clear policies and staff awareness and training.
For more information, contact:
Sarah O’Neill, MBA, Director, Ambulatory Operations
soneill@bidmc.harvard.edu
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Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Silverman Symposium
Description
An account of the resource
Each year the Silverman Symposium poster session offers BIDMC staff and affiliates the opportunity to share experiences and learn about efforts to improve Quality and Safety.
Date
A point or period of time associated with an event in the lifecycle of the resource
2021
Silverman Poster
Primary Contact
If you would like more information about this project, contact this person. Make email address clickable.
Sarah O'Neill (<a href="mailto:soneill@bidmc.harvard.edu">soneill@bidmc.harvard.edu</a>)
Department
Any departments listed on the poster or identified in the spreadsheet.
Facilities
BIDMC Location
The BIDMC location where the poster team resides if identified in spreadsheet. If not identified, choose BIDMC.
BIDMC
Project Team
Bob Chiaramonte
Barbara Cone
Elizabeth Dean-Clower
Michele Finnell
Richard Hackel
Alyce Lanoue
Sandy Novack
Dana Tilkin
Sarah O’Neill
Dennis Monty
Ed Incerto
Amy Chee
Christine Trotta
Katherine McGuinness
Elana Premack Sandler
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
BIDMC Universal Access Advisory Council
Date
A point or period of time associated with an event in the lifecycle of the resource
2014
Format
The file format, physical medium, or dimensions of the resource
pdf
Compliance
Equality
Patient and Family-Centeredness