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A Common Approach to Problem-Solving
The Problem
Examples of Practitioner Improvement Projects
Every day BIDMC staff members encounter problems in their work areas. While it is easy
to jump to solutions, solving these problems with a common approach provides
opportunities for idea sharing and cross-functional collaboration. There is a need to drive
continuous improvement competency in the organization to enhance the value and results
of improvement activities by BIDMC staff.
Aim/Goal
“I knew we needed to improve,
so I outlined current issues and
figured out a new method using
the principles I learned in the
Level 1 Course”
– Redesigning Copay Processing
4
-Kristin Donnelly, APG Practice
Coordinator
Diffuse problem solving thinking throughout the organization so that everyone, every day,
can solve problems at their appropriate level.
The Interventions
Develop a lean certification practitioner program that teaches a common and scientific
problem solving approach. Certify 400 people in year 1.
Teach
DO!
Classroom Session (2 hrs)
There are 3 options for a homework
assignment to be completed to receive
Level 1 Practitioner certification. The goal
is to engage participants in continuous
improvement work in their own workplace
by doing one of the following:
1 Identify each of the 8 wastes within
their work area
-John Goulart, Director - Compliance
3 3 – “5S” the Team Shared Drive
Homework (2 hrs)
Business Transformation has
developed a comprehensive, multi-level
Lean certification practitioner program
that teaches a common and scientific
problem solving approach with the
following course objectives:
Know a common approach to
solve problems: A3 Problem
Solving
Explain the value of going to see
Identify the 8 wastes of Lean
Understand the importance of
making problems visible
“Because my team went through
this training together, we agreed
on an approach. We all own this
project – we discuss it, and
that’s why it works.”
.
2
Identify and eliminate 3 of the 8
wastes in their work area
3
“5S” their work area
4
“Our improvements have been successful in reducing registration times per patient, but we aren’t
finished. Providing the best care possible is about adjusting and continuously making
improvements.”
Solve a problem using A3 thinking
Includes over 80
participants from BID
Needham, BID Milton,
and BIDCO
Westwood!
-Nate Beyer, Administrative Lead - ED
3
– “5S” ER Registration Desk
Sign Up Today!
Offered Monthly
https://research.bidmc.harvard.edu/Training/ClassRegistration.aspx
For More Information Contact
Alice Lee, alee1@bidmc.harvard.edu
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Silverman Symposium
Description
An account of the resource
Each year the Silverman Symposium poster session offers BIDMC staff and affiliates the opportunity to share experiences and learn about efforts to improve Quality and Safety.
Date
A point or period of time associated with an event in the lifecycle of the resource
2021
Silverman Poster
Primary Contact
If you would like more information about this project, contact this person. Make email address clickable.
Bonnie Baker (<a href="mailto:bbaker2@bidmc.harvard.edu">bbaker2@bidmc.harvard.edu</a>)
Department
Any departments listed on the poster or identified in the spreadsheet.
Business Transformation
BIDMC Location
The BIDMC location where the poster team resides if identified in spreadsheet. If not identified, choose BIDMC.
BIDMC
Project Team
Alice Lee
Bonnie Baker
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
A Common Approach to Problem-Solving
Date
A point or period of time associated with an event in the lifecycle of the resource
2014
Format
The file format, physical medium, or dimensions of the resource
pdf
Efficiency