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Smoothie, Frappe and Blended Supplement Station Process Improvement
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KIOSK MENU
Completed By: Jessica Gloss, MS, RD, LDN
Introduction/Problem
The Interventions
Blended specialty supplements, smoothies and frappes are prepared daily for patients with increased nutritional
requirements. Orders are placed by a Registered Dietitian in POE (Provider Order Entry).
Blended supplement, smoothie and/or frappe orders appear in the patient meal ordering application HealthTouch
under the patient profile and the CSR (Customer Service Representative) orders at specified meal periods.
Supplements print on meal tickets and are made to order then delivered as part of the patients meal tray. Patient
orders have increased since October 2018, likely attributed to an introduced smoothie menu.
Multiple problem areas were identified:
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Steady increase in blended drink production demands increased labor
Location of blending station, ingredients, cups/covers and utensils: cause staff to make unnecessary motion
resulting in increased time spent making product
Not enough blender containers: cause staff to make additional steps to the dish room and back, while waiting 2.5
minutes or more for blender container to be clean and sanitized
One blender base: increased time to make multiple products
Physical size of workspace : two shelves 20in x 16 in. each
Inconsistency in order vs. standard recipes: cause overproduction
➢
First, staff were observed making specialty supplements, smoothies and frappes to determine time taken to
produce at baseline. Mean: 3.05 minutes, with longest time taken: 9.25 minutes
➢
Then a new blending station was installed
➢
Relocated closer to trayline
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Increased workspace and added undershelf bin for dirty blenders and utensils
➢
Easily accessible storage containers for regularly used ingredients, cups, covers and utensils
➢
Added additional blender container
Results/Progress to Date
With roll-out of new blending station, time taken to produce specialty supplements, smoothies and frappes
was reduced. Mean: 2 minutes, with longest time taken 3.25 minutes.
East Campus Smoothie, Frappe and Blended Supplement Usage Per Month
900
800
763
700
600
500
563
400
621
838
727
598
701
572
475
802
773
640.5
739
702
300
200
100
0
1/1/2018
2/1/2018
3/1/2018
4/1/2018
5/1/2018
6/1/2018
7/1/2018
8/1/2018
9/1/2018
10/1/2018
11/1/2018
12/1/2018
1/1/2019
2/1/2019
Aim/Goal
Reduce overall time and steps taken to make smoothies, frappes, and blended supplements on the
East Campus trayline. Reduce physical waste of product by reviewing recipes and retraining staff.
The Team
➢ Jessica Gloss, MS, RD, LDN
➢ Kelsey Whalen, RD
➢ Jill Matson
Food Service Manager
Operations Manager, Patient Food Services
Project Manager, Food Services
Next Steps:
➢ Update #13 job flow and provide training regarding daily stocking of blending station, including quantity
of Greek yogurt , Staff training regarding flow of dirty blenders to dishroom
➢ Review recipes and provide staff retraining of how to place orders in Healthtouch and production
For more information, contact:
Kelsey Whalen, RD Please email kmwhalen@bidmc.harvard.edu
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Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Silverman Symposium
Description
An account of the resource
Each year the Silverman Symposium poster session offers BIDMC staff and affiliates the opportunity to share experiences and learn about efforts to improve Quality and Safety.
Date
A point or period of time associated with an event in the lifecycle of the resource
2021
Silverman Poster
Primary Contact
If you would like more information about this project, contact this person. Make email address clickable.
Kelsey Whalen (<a href="mailto:kmwhalen@bidmc.harvard.edu" target="_blank" rel="noreferrer noopener">kmwhalen@bidmc.harvard.edu</a>)
Department
Any departments listed on the poster or identified in the spreadsheet.
Food Services
BIDMC Location
The BIDMC location where the poster team resides if identified in spreadsheet. If not identified, choose BIDMC.
BIDMC
Project Team
Kelsey Whalen
Jessica Gloss
Jill Matson
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Smoothie, Frappe and Blended Supplement Station Process Improvement
Date
A point or period of time associated with an event in the lifecycle of the resource
2019
Format
The file format, physical medium, or dimensions of the resource
pdf
Efficiency
Timeliness