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Our Butterfly Effect: Enhancing the BIDMC Experience Through Local Community Engagement Sessions
Improvements in Teamwork and Collaboration, Respect and Inclusion, and Tools and Resources
Rebecca Blair, MS, MTS: Senior Director; Andrea J. Branchaud, MPH: Program Director; Over 3,000 BIDMC employees and physicians
Introduction
Progress
BIDMC Experience community engagement sessions - which launched after the BIDMC
Experience Summit – continue, in partnership with hospital leaders. To date, more than 68
departments, including over 3,100 individuals, have participated in these interactive
sessions. In small group settings, participants hear about the BIDMC Experience, and
engage with their colleagues about ways in which to improve locally in the areas of
teamwork, respect and inclusion, and tools and resources.
Seizing the
opportunity to
make small,
tangible, local
changes, to be
consistently Great
“Case conferences
are now in team
meetings . . . this
helps me feel like I
am part of the team
when a patient is
discussed.”
1,300
Targeted local recommendations
3,100 +
Staff participating
Swing spaces not clean
Codifying
Our Practice of
Respect
Directors committed to take action
on requests
Spaces now cleaned on a regular basis
Too much “us” vs. “them” between groups,
modalities (Dr. vs staff)
Department-wide Respect Initiative launched
More collaboration space for problem solving
and team bonding
Identified dedicated break room for collaboration and
team social events
Challenging to find information – “how to’s” of
the department
Updated departmental manual and relocated it online
for easier access
Next Steps
The Office of BIDMC Experience will continue to partner with leaders to reach over 100
units by the end of FY19. This program as a standard opportunity for improving
engagement and experience across BIDMC:
➢
➢
➢
For more information, contact us: bidmcexperience@bidmc.harvard.edu
“New management
is proactive . . .
Many changes
happening which I
appreciate.”
Requested Technology Fixes:
Automate approval processes, enable two
monitors for PCs, laptops for RAs
In collaboration with Managers, Directors and Physician Leaders the Community Engagement
sessions provide an opportunity for intact teams to brainstorm solutions to real, local
problems improving the work-life experiences for local team members. This year, we aimed
to partner with managers in areas with keen interest in making change – seeking to reach the
entire community in three years. Participants identify high-yield, tangible opportunities to
improve in each area identified opportunities are captured and sent to all managers,
directors and faculty. They are responsible for developing timely action plans in response,
and creating communication plans to solidify expectations and implementation of change.
Improving
Tools and
Resources
Creating Change that Makes a Difference
68
Engagement sessions
Our Aim
Increasing
Team
Collaboration
BACK TO KIOSK
Provide leaders with recommendations for tools/resources employees and physicians
need to do their work;
Improve teamwork and coordination;
Strengthen our foundation of inclusion and respect across our community.
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Silverman Symposium
Description
An account of the resource
Each year the Silverman Symposium poster session offers BIDMC staff and affiliates the opportunity to share experiences and learn about efforts to improve Quality and Safety.
Date
A point or period of time associated with an event in the lifecycle of the resource
2021
Silverman Poster
Primary Contact
If you would like more information about this project, contact this person. Make email address clickable.
Andrea Branchaud (<a href="mailto:bidmcexperience@bidmc.harvard.edu" target="_blank" rel="noreferrer noopener">bidmcexperience@bidmc.harvard.edu</a>)
Department
Any departments listed on the poster or identified in the spreadsheet.
BIDMC Experience
BIDMC Location
The BIDMC location where the poster team resides if identified in spreadsheet. If not identified, choose BIDMC.
BIDMC
Project Team
Andrea J. Branchaud
Rebecca Blair
BIDMC employees
BIDMC physicians
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Our Butterfly Effect: Enhancing the BIDMC Experience Through Local Community Engagement Sessions
Date
A point or period of time associated with an event in the lifecycle of the resource
2019
Format
The file format, physical medium, or dimensions of the resource
pdf
Effectiveness
Efficiency