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Peer Support at BIDMC
Pat Folcarelli RN, MA, PhD; Lisa Buchsbaum MPH; Mary Fay RN, MS
Introduction/Problem
In the course of the day-to-day care of patients our clinicians are put in
challenging, stressful, and often upsetting situations. The emotional aftermath
of a death of a patient, a difficult code, or an adverse event can be difficult to
deal with, especially alone. Following a successful pilot Peer Support Program
in 2013, the program today includes 135 volunteer Peer Supporters from a
variety of disciplines in inpatient units, the emergency department, and nonpatient facing units across the hospital. In 2016, we expanded the program to
include Health Care Associates.
Results/Progress to Date
In the last 12 months, how
often have you
experienced an adverse
event or had an
interaction at work that
caused you emotional
stress?
Aim/Goal
To increase the utilization of the program and assess the impact of the Peer
Support Program on employees and physicians at BIDMC
The Team
Lisa Buchsbaum MPH , HCQ;
Pat Folcarelli RN, MA, PhD , HCQ;
Steve Pratt MD, Anesthesia;
Andrew Zaglin , Human Resources;
Pamela Peck PsyD, Psychiatry;
Leslie Ajl RN,MS PCS;
Jane Foley RN, MS, PCS;
Phyllis West RN, MS , PCS;
Kristen Russell RN, MS ,PCS;
Joanne Devine R, MS , PCS;
Mary McDonough LICSW , PCS;
Mary Fay RN, MS , HCQ,
Richard Whyte MD Surgery
The Interventions
We continue to track the number of Peer Support encounters month-tomonth
We conducted a survey of the staff on the pilot units to assess the
awareness and perceived effectiveness of the program over the last three
years.
We spread the program to Health Care Associates this year. We also
conducted training programs for additional/new peer supporters for the
program.
Of the 251 survey respondents - 70% of
respondents believe that peer support makes it
easier to cope with emotional reactions to
events and 70% of respondents believe peer
support can improve job performance and
satisfaction
Lessons Learned
A strategic communication plan is essential to promoting this program across
the organization. In order to reach all staff in a large teaching hospital,
departments would benefit from incorporating this resource into their new
employee onboarding process.
Next Steps
Continue to build awareness of the program
Recruit and train new peer supporters
For more information, contact:
Patricia H. Folcarelli RN, MA, PhD pfolcare@bidmc.harvard.edu
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Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Silverman Symposium
Description
An account of the resource
Each year the Silverman Symposium poster session offers BIDMC staff and affiliates the opportunity to share experiences and learn about efforts to improve Quality and Safety.
Date
A point or period of time associated with an event in the lifecycle of the resource
2021
Silverman Poster
Primary Contact
If you would like more information about this project, contact this person. Make email address clickable.
Pat Folcarelli (<a href="mailto:pfolcare@bidmc.harvard.edu">pfolcare@bidmc.harvard.edu</a>)
Department
Any departments listed on the poster or identified in the spreadsheet.
Health Care Quality
Location or Affiliate
BIDMC
Project Team
Lisa Buchsbaum
Pat Folcarelli
Steve Pratt
Andrew Zaglin
Pamela Peck
Leslie Ajl
Jane Foley
Phyllis West
Kristen Russell
Joanne Devine
Mary McDonough
Mary Fay
Richard Whyte
BIDMC Location
The BIDMC location where the poster team resides if identified in spreadsheet. If not identified, choose BIDMC.
BIDMC
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Peer Support at BIDMC
Date
A point or period of time associated with an event in the lifecycle of the resource
2017
Format
The file format, physical medium, or dimensions of the resource
pdf
Effectiveness
Equality