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Workplace Safety in the Psychiatry Department
The Problem
The Results/Progress to Date
Safety and the perception of safety are essential to the provision of
effective psychiatric services, are linked to the IOM Dimension of
Safety, and are continuous quality improvement goals for the
Psychiatry Department. An annual workplace safety survey provides
a metric for the perception of safety and solicits input for how we can
improve.
Overall Safety
60%
54.5%
2008
38.5%
40%
2011
33.9%
25.8%
21.5%
20%
13.6%
6.2% 6.1%
0%
Very Safe
Goal
The goal of the project is to demonstrate continuous quality
improvement in terms of the perception of safety by improved ratings
on an annual survey of workplace safety.
Rohn Friedman, Vice Chair, Psychiatry
Stephenie Loux, QI Data Analyst, Psychiatry
Greg Ludlow, Quality Specialist, Psychiatry
Amanda Tjonahen, Nurse Educator, Inpatient Psychiatry
The Interventions
Establish a convenient system for annually surveying staff
utilizing a URL emailed to staff linked to Performance Manager
Create a transparent system for engaging staff, sharing
results, and soliciting feedback
Develop action steps to address opportunities for improvement
Implement those steps and demonstrate improvement. Steps
implemented to date include:
o Install panic buttons in ambulatory offices.
o Install locked doors to the ambulatory office area
requiring keyed ID badges
o Add a security officer to Deaconess 4 staffing
o Initiate departmental M&M Rounds
Neither
I Know How to Obtain Help or Support for
Threatened/Actual Violence
Very/
Somewhat
Unsafe
Confident Safety Concerns are Addressed (Percent
that Agree or Strongly Agree)
100%
100%
95.8%
95.6%
95.4%
88.6%
100.0%
91.7%
89.5%
90%
The Team
Somewhat
Safe
76.5%
86.4%
75.0%
75%
66.7%
81.5%
80%
70.0%
70%
71.4%
50%
33.3%
25%
60%
All
Ambulatory
2008
Inpatient
Consultation
2011
Other
Psychiatry
Nursing
Psych/SW
2008
Other
2011
Lessons Learned
Annual safety surveys focus attention on safety issues,
increase staff sense that concerns are addressed, and
increase awareness of resources for staff support.
Next Steps
Present findings to staff in meetings and via the intranet and
obtain feedback
Explore new strategies to better keep all staff informed about
safety issues across the department.
Include survey of patient perception of safety
Continue iterative process for improving safety.
For More Information Contact
Rohn Friedman, Vice Chair, Psychiatry
rfriedma@bidmc.harvard.edu
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Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Silverman Symposium
Description
An account of the resource
Each year the Silverman Symposium poster session offers BIDMC staff and affiliates the opportunity to share experiences and learn about efforts to improve Quality and Safety.
Date
A point or period of time associated with an event in the lifecycle of the resource
2021
Silverman Poster
Primary Contact
If you would like more information about this project, contact this person. Make email address clickable.
Rohn Friedman (<a href="mailto:rfriedma@bidmc.harvard.edu">rfriedma@bidmc.harvard.edu</a>)
Department
Any departments listed on the poster or identified in the spreadsheet.
Psychiatry
BIDMC Location
The BIDMC location where the poster team resides if identified in spreadsheet. If not identified, choose BIDMC.
BIDMC
Project Team
Rohn Friedman<br />Stephenie Loux<br /> Greg Ludlow<br /> Amanda Tjonahen
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Workplace Safety in the Psychiatry Department (2012)
Date
A point or period of time associated with an event in the lifecycle of the resource
2012
Format
The file format, physical medium, or dimensions of the resource
pdf
Safety