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Whiteboards: A Patient and Family Communication Tool
The Problem
Patient-centered communication is a priority at BIDMC and among hospitals across
the country, and is emphasized by the Joint Commission encouraging hospitals to
adopt practices that promote improved communication and engage patients in their
care. Whiteboards in patients’ room can be an excellent communication tool between
patients, families and providers. At BIDMC, whiteboards on the units were
inconsistent. Each looked different and included different information. Use of the
whiteboards by staff was variable, and some whiteboards were in very bad shape
making it difficult for staff to use and patients to read.
Aim/Goal
Our goal was to create a consistent whiteboard template to be used on most units,
which included key elements to improve communication and understanding between
patients, families and providers, and to roll it out to the med-surg units starting on
West Campus.
The Team
Anissa Bernardo, Patient Satisfaction Improvement Coordinator
Kristina Cicelova, Media Services
Deb McGrath, Operations Administrator
John Ryan, RN, Nurse Manager
Kim Sulmonte, RN, MHA, Associate Chief Nurse, Quality and Safety
Jane Wandel, Consultant
The Interventions
Talked with patients, family members and staff to identify the key information that
is most helpful to have posted on a whiteboard in the room.
Worked with Media Services to create a template.
Contracted with an outside vendor to create the actual whiteboards.
Piloted the boards on Farr 9, and made adjustments.
Worked with Operations Administrators to roll out the whiteboards to the West
Campus units.
Lessons Learned
Different size boards are needed for different rooms. The template must be
adjusted as needed.
Maximize the space available for the whiteboard in the room to make it more
visible to patients.
A new whiteboard does not mean all fields will be filled in daily!
The Results/Progress to Date
Next Steps/What Should Happen Next
The new templated whiteboards have been rolled out to all med-surg units on
West Campus (both the Farr Building and Clinical Center).
Roll out the whiteboards on East Campus in FY13.
Review audits on the units using the templated whiteboards to determine what
is/is not being filled in. Work with staff to create a plan to ensure the whiteboard
is completed fully on a daily basis.
For more information, contact:
Anissa Bernardo, Patient Satisfaction Improvement
Coordinator (abernard@bidmc.harvard.edu)
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Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Silverman Symposium
Description
An account of the resource
Each year the Silverman Symposium poster session offers BIDMC staff and affiliates the opportunity to share experiences and learn about efforts to improve Quality and Safety.
Date
A point or period of time associated with an event in the lifecycle of the resource
2021
Silverman Poster
Primary Contact
If you would like more information about this project, contact this person. Make email address clickable.
Anissa Bernardo (<a href="mailto:abernard@bidmc.harvard.edu">abernard@bidmc.harvard.edu)</a>
Department
Any departments listed on the poster or identified in the spreadsheet.
Patient Care Services
Social Work
BIDMC Location
The BIDMC location where the poster team resides if identified in spreadsheet. If not identified, choose BIDMC.
BIDMC
Project Team
Anissa Bernardo
Kristina Cicelova
Deb McGrath
John Ryan
Kim Sulmonte
Jane Wandel
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Whiteboards: A Patient and Family Communication Tool
Date
A point or period of time associated with an event in the lifecycle of the resource
2013
Format
The file format, physical medium, or dimensions of the resource
pdf
Efficiency
Patient and Family-Centeredness