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Tellermate
Jill Parks
BIDMC
Introduction/Problem
The amount of patients is increasing over time at BIDMC. This is creating more volume in the cafeterias
on east & west campus. The cashiers are collecting more cash due to the influx of customers and it has
become timely to reconcile at the end of the day. The managers/leads in the retail outlets spending more
time in the office than actually in the cafeterias decreasing productivity.
The Interventions
Gathered times for all cashouts.
Researched cash counting times.
Collaborated with colleagues around within Sodexo for their unit’s cash counting procedures.
Gathered info on the Tellermate. Gathered cut sheets, ordering lead time
Discussed foreseeable problems.
Discussed training plan.
Implementation Date
Results/Progress to Date
Aim/Goal
Reduce time for cash counting for 13 drawers at the retail outlets.
The Team
Jill Parks Retail Operations Manager
Stuart Walker Food Service Manager
West Campus Food Service Leads: Chakdor Lokyitsang & Ermias Manahle
East Campus Food Service Lead : Akil Clouden
The first picture shows an inefficient way to count money by hand. The second picture shows the
tellermate which weights loose and rolled coins, records the data and then prints out the record.
For more information, contact:
Jill Parks Food Services Retail Operations Manager Jill.Parks1@BIDMC.Harvard.edu
�Tellermate
Jill Parks
BIDMC
More Results/Progress to Date
ANNUALIZED MINS
7000
6000
5000
4000
6552
3000
4992
4576
2000
3328
1000
0
PREVIOUS WEST
CURRENT WEST
PREVIOUS EAST
CURRENT EAST
Above lists each campus’ minutes it takes for the manager or lead to count the drawers for the year.
Lessons Learned
AVERAGE MINUTES/DRAWER
25
The machine does not account for foreign coin.
It is important to check stacks of bills to assure same denomination
People learn differently. The procedure was taught verbally first and some didn’t understand. It was
then translated into written.
20
15
10
The tellermate machine saves West Campus 26 hours a year. The tellermate machine 20.8 hours a year.
22
21
16
16
Next Steps
Determine why there are variations in times.
Target 10 minutes total to cashout each drawer.
Implementation for the Pop Up Café
5
0
PREVIOUS WEST
CURRENT WEST
PREVIOUS EAST
CURRENT EAST
West Campus on average was counting each drawer at 21 minutes. The tellermate impoved the counting
time by 5 minutes. East Campus on average was counting each drawer at 22. The tellermate improved
the counting by 6 minutes per drawer.
For more information, contact:
Jill Parks Food Services Retail Operations Manager Jill.Parks1@BIDMC.Harvard.edu
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Silverman Symposium
Description
An account of the resource
Each year the Silverman Symposium poster session offers BIDMC staff and affiliates the opportunity to share experiences and learn about efforts to improve Quality and Safety.
Date
A point or period of time associated with an event in the lifecycle of the resource
2021
Silverman Poster
Primary Contact
If you would like more information about this project, contact this person. Make email address clickable.
Jill Parks (<a href="mailto:jparks1@harvard.bidmc.edu">jparks1@harvard.bidmc.edu</a>)
Department
Any departments listed on the poster or identified in the spreadsheet.
Food Service
Project Team
Jill Parks
Stuart Walker
Chakdor Lokyitsang
Ermias Manahle
Akil Clouden
BIDMC Location
The BIDMC location where the poster team resides if identified in spreadsheet. If not identified, choose BIDMC.
BIDMC
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Tellermate
Date
A point or period of time associated with an event in the lifecycle of the resource
2018
Format
The file format, physical medium, or dimensions of the resource
pdf
Efficiency
Timeliness