Healthcare Associates Contact Center Redesign: Centralized Clinical Call Management

Title

Healthcare Associates Contact Center Redesign: Centralized Clinical Call Management

Date

2018

Format

pdf

Primary Contact

Candace Reynolds (creynol1@bidmc.harvard.edu)

Project Team

Candace Reynolds
Jeff Vale
Katherine Chiulli
Melissa Cote
Catherine J. Ivkovic
Chris Rodrigues
Randy Gonchar
Tobie Atlas
Deb Crowley
HCA Patient Service Representatives and Clinical Nurses

Department

Healthcare Associates Contact Center
HCA Triage Nurses
Office of Improvement and Innovation

BIDMC Location

BIDMC

Files

HealthcareAssociatesContactCenter.pdf

Collection

Citation

“Healthcare Associates Contact Center Redesign: Centralized Clinical Call Management,” BIDMC Silverman Symposium Poster Database, accessed March 28, 2024, https://bidmc.omeka.net/items/show/2430.

Output Formats