Healthcare Associates Contact Center Redesign: Centralized Clinical Call Management
Title
Healthcare Associates Contact Center Redesign: Centralized Clinical Call Management
Date
2018
Format
pdf
Primary Contact
Candace Reynolds (creynol1@bidmc.harvard.edu)
Project Team
Candace Reynolds
Jeff Vale
Katherine Chiulli
Melissa Cote
Catherine J. Ivkovic
Chris Rodrigues
Randy Gonchar
Tobie Atlas
Deb Crowley
HCA Patient Service Representatives and Clinical Nurses
Jeff Vale
Katherine Chiulli
Melissa Cote
Catherine J. Ivkovic
Chris Rodrigues
Randy Gonchar
Tobie Atlas
Deb Crowley
HCA Patient Service Representatives and Clinical Nurses
Department
Healthcare Associates Contact Center
HCA Triage Nurses
Office of Improvement and Innovation
HCA Triage Nurses
Office of Improvement and Innovation
BIDMC Location
BIDMC
Collection
Citation
“Healthcare Associates Contact Center Redesign: Centralized Clinical Call Management,” BIDMC Silverman Symposium Poster Database, accessed March 28, 2024, https://bidmc.omeka.net/items/show/2430.